FAQS
QUESTIONS & ANSWERS
Have a question about our products, policies, or placing an order? Explore our frequently asked questions to get all the answers to your most burning questions.
PRODUCT AND SAFETY-
Safety is our heartbeat; every Playcor piece is meticulously tested and crafted to meet or exceed industry standards. Inspired by child-first design, we make sure little ones can explore, stack, and tumble without risk.
-
We design for ages 3 months and up, with each piece thoughtfully labeled for every stage. From the first curious grasp to imaginative preschool play, our toys evolve right along with your child.
-
We believe “style” and “sturdy” can go hand-in-hand. Drawing on the minimalist aesthetics we love, we focus on resilient materials and thoughtful construction, so each piece can handle snack smudges, mini collisions, and all the excitement of daily play.
CARE AND MAINTENANCE-
A gentle wipe with a damp cloth is usually all it takes to keep them fresh. Our finishes and materials are chosen for easy upkeep, perfect for busy caregivers balancing a million tasks.
ORDERING AND SHIPPING-
Designed with love in Austin, made with precision overseas, and shipped from our Michigan warehouse straight to your family’s doorstep!
-
Most U.S. orders arrive within 5–7 business days. Once your items ship, you’ll get a confirmation email with tracking details so you can plan for plenty of playtime ahead.
-
For now, we’re focusing on serving families in the U.S. We hope to expand soon. Follow us on Instagram (@playcorhome) or TikTok (@playcor) for the latest updates on international availability.
RETURNS AND EXCHANGES-
We want Playcor to feel like a trusted friend. If something’s off, just email us at hello@playcor.com within 30 days. We’ll make it right, whether that means an exchange or a prompt refund.
